Endorfin Bikes - Custom made racer, mountain, full suspension and free-ride cycles - handmade in Germany
Terms and Conditions
Endorfin Bikes are sold in the UK exclusively by nomark DISTRIBUTION. nomark DISTRIBUTION is a UK based company and complies with UK consumer law. These terms and conditions do not affect your statutory rights. We are committed to customer service and in every instance will endeavour to resolve any problems to the satisfaction of the customer.
- All prices shown on this website are in UK pounds Sterling.
- Payment is accepted by cheque, bank transfer or via PayPal. For details on how PayPal operate their fast and secure payment service please visit www.paypal.co.uk . Do not send cash in the post. All payments must be made in UK pounds Sterling (£). Please contact us for our bank details. The customer must cover any bank costs.
- nomark Distribution respect your privacy and will not pass your details onto any third party. Your details will only be used to process your order and/ or inform you of news relating to our products. We do not hold any credit card numbers or bank details.
- As all goods offered by nomark DISTRIBUTION are available in custom and bespoke options, payment is required at the time of ordering. Distance Selling Regulations give you the right to cancel an order up to 7 days after it has been placed. We are not obliged to accept cancellations or accept back custom built goods for a refund or exchange unless they are defective. Custom built goods can be returned for exchange/ refund but will incur a 15% charge to cover carriage, time and administration. Goods must be returned in a new and unused condition.
- Most orders will be fulfilled in four weeks from the date of payment. This timescale can extend up to seven weeks at busy times or if parts are not available. You will be informed of any delays and in the case of unavailable parts alternative suggestions will be made. Public holidays (both in the UK and Germany) are not included in the four week delivery time.
- All prices include 24-hour delivery in mainland Britain where possible. We also offer a personal delivery and set-up service from £50.00. Please contact us for more details.
- All goods are checked and inspected by nomark DISTRIBUTION before dispatch in the UK. Complete bikes are delivered in two boxes and some assembly is needed. Instructions are included however if you are unsure on how to correctly assemble the bike we strongly recommend the bike is fully assembled and/ or checked by a qualified bicycle mechanic. Alternatively we recommend you use our own personal delivery and set-up service.
- All information on this website is correct and accurate to the best of our knowledge. All images show an accurate representation of the products but some details/ specifications can change without notice. All colours shown are for guidance only. Actual colours will depend on your monitor, browser and printer. We strongly recommend using a RAL Classic colour chart to choose any custom colour.
- nomark DISTRIBUTION is not responsible for damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this website. The viewer must bear the risk associated with using the internet.
- All descriptions, images, material and information may not be copied without the express permission of nomark DISTRIBUTION.
- nomark DISTRIBUTION, 19 Meadow Drive, Harrogate, North Yorkshire, HG1 3LD. Tel: 01423 529114. No callers at this address.
- Damaged or broken goods must be reported within 48 hours in accordance with our courier’s terms and conditions. Damaged or broken goods must be returned within 7 days of receipt. Do not sign for any damaged boxes and/ or goods.
- All Endorfin frames have a 10-year frame warranty against defects in manufacture and workmanship. This warranty does not include damage caused by crashing, abuse, general wear and tear etc. All parts fitted to complete bikes are covered by the manufacturer’s warranty. Any warranty claims must be reported before sending the goods back. Any returned goods must be cleaned before sending. Please note postage costs on warranty claims cannot be covered.
- Advice given by nomark DISTRIBUTION during telephone/ internet communication is based entirely upon information given by the customer.
- Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied and not alternative uses to which they may be put.
nomark DISTRIBUTION reserve the right to amend or change these terms and conditions as and when necessary.